Contact Us

Have questions about eSIMs? We're here to help you stay connected worldwide.

🀝 Get in Touch

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Email Us

Send us your questions and we'll respond within 24 hours

hello@esimcountry.fyi
πŸ› οΈ

Technical Support

Need help with eSIM setup or troubleshooting?

support@esimcountry.fyi
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Business Inquiries

Partnerships, collaborations, and business opportunities

business@esimcountry.fyi

❓ Frequently Asked Questions

How quickly do you respond to emails?

We aim to respond to all emails within 24 hours during business days. For urgent technical support issues, we typically respond within a few hours.

Can you help me choose the right eSIM?

Absolutely! Tell us your destination, travel duration, data needs, and budget, and we'll provide personalized recommendations based on our extensive testing and research.

Do you provide eSIM setup support?

While we don't sell eSIMs directly, we provide detailed setup guides and can help troubleshoot common activation issues. Check our blog for step-by-step tutorials.

How do you test eSIM providers?

Our team travels regularly and tests eSIMs in real-world conditions. We measure speed, coverage, activation ease, and customer support quality to provide accurate comparisons.

πŸ•’ Response Times

Standard Support

  • β€’ General questions: 24 hours
  • β€’ eSIM recommendations: 24 hours
  • β€’ Partnership inquiries: 48 hours
  • β€’ Website feedback: 24-48 hours

Priority Support

  • β€’ Technical issues: 2-6 hours
  • β€’ Urgent travel questions: 2-6 hours
  • β€’ Press inquiries: 4-8 hours
  • β€’ Business partnerships: 12-24 hours

Note: Response times are based on business days (Monday-Friday). We're based in Turkey (GMT+3) but serve customers worldwide.

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πŸ’Œ Send Us a Message

For the fastest response, please email us directly at one of the addresses above. Include as much detail as possible about your question or the assistance you need.